Refund policy
Welcome to Bella Olivia Gifts! We are dedicated to providing you with the best personalized gifts and exceptional customer service. Please read our return and refund policy carefully to understand your rights and obligations as our valued customer.
Order Cancellation and Personalization Edits
- Cancellation Period: You have 24 hours from the time of your order to cancel your purchase. After this period, we cannot accept cancellations as we begin processing your personalized items immediately.
- Editing Personalizations: If you need to make changes to the personalization details of your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your requests.
Return Policy for Personalized Items
Due to the unique nature of personalized items, we do not accept returns or exchanges unless the product is defective or damaged upon arrival.
Defective or Damaged Items
We take great care in ensuring that your personalized gifts meet our high standards of quality. However, if you receive a defective or damaged item, please follow these steps:
- Contact Us: Email us at contact@bellaoliviagifts.com within 7 days of receiving your order. Include your order number, a description of the defect or damage, and clear photos of the item.
- Evaluation: Once we receive your email, we will evaluate the issue and determine the next steps.
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Resolution: If the item is confirmed to be defective or damaged, we will offer you the following options:
- A replacement item with the same personalization.
- A full refund for the defective or damaged item.
Non-Returnable Items
- Personalized items that are not defective or damaged.
- Items that have been altered, misused, or not in their original condition.
General Refund Policy
Refunds (if applicable) will be processed within [number of days] days of receiving and approving your return. The refund will be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Bella Olivia Gifts
contact@bellaoliviagifts.com
+1 305-489-1540
Thank you for shopping with Bella Olivia Gifts! We appreciate your business and strive to ensure your complete satisfaction with every purchase.